Shipping & Delivery
We deliver most items Monday to Friday 10:00am – 5:00pm, Saturday 10:00am – 1:00pm (delivery times may differ slightly between our carriers). Products may be sent out from multiple locations and therefore may arrive separately but there are no additional delivery charges. Items with different despatch times may be consolidated and delivered at the later despatch time, but usually no later than five (5) working days. In cases of delivery to remote rural locations or on occasions when exceptional circumstances prevent us from keeping to schedule, the delivery may fall outside the published times.
Standard delivery
Standard delivery within Malaysia is available for all orders from www.versagold.com.my/shop. There is no charge for orders of any value if you opt to collect the items from Versagold Office. This is subject to availability of the items in-store and does not include gift vouchers.
Please note that we reserve the right not to deliver an order if we believe the address is not secure. Examples of such an address would be a communal postal address or a P.O. box. If this affects an order you have placed, we’ll notify you as soon as possible.
Delivery exceptions
We deliver to most postal areas in Peninsula Malaysia and East Malaysia, but we’re sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products too. There are small numbers of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales. If there’s no-one in when we deliver, our courier will leave a card at the delivery address confirming they have tried to deliver. Please follow the instructions on the card to rearrange delivery or collect your order.
Deliveries to multiple addresses
If you’d like to have items sent to separate Malaysia addresses, please utilize the ‘multiple checkout’ option and insert the various addresses. A separate delivery charge will be made for each address wherever applicable.
Self Pickup
Can’t wait for delivery? Why not try our Self Pickup Service?
You simply place your order online and we’ll have it ready for collection, please drop by at Versagold Office to collect your purchases.
The service is available for most but not all of the items we sell. We’re unable to accept orders that include items for collection from in-store as well as items for delivery, so in these cases, please place two separate orders – one for collection and one for delivery.
Pick up your items from Our Office.
Opening and collection times for our office are shown below:
Collection Time:
Daily, 10:00am-7:00pm
VGC TRADING OFFICE:
Project Jaya Industrial Estate,
11-1, Jalan 2/131a Kuala Lumpur,
58200 Wilayah Persekutuan Kuala Lumpur
Tel: +6011-62360422
Email : [email protected]
For your protection against fraud, please bring the Order Acknowledgement sent to your email address together with your identification card as proof of purchase during collection.
We’re happy for someone else to collect your order, but to prevent fraud the person you’ve nominated must present your Order Acknowledgement and his/her identification card upon collection.